Shipping & Returns

Return and Refund Policy

Clayton Kitchen Supplies

In accordance with the Consumer Protection Act (CPA) of South Africa

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Clayton Kitchen Supplies is committed to providing high-quality kitchen equipment and supplies. This Return and Refund Policy is designed in accordance with the Consumer Protection Act, 68 of 2008 (CPA) of South Africa and outlines customers’ rights regarding returns, refunds, exchanges, and repairs.

By purchasing from Clayton Kitchen Supplies, you agree to the terms outlined below.

1. Your Rights Under the Consumer Protection Act (CPA)

Under the South African Consumer Protection Act, customers have the right to receive goods that are:

• Of good quality

• Free of defects

• Durable and safe

• Reasonably suitable for their intended purpose

If goods fail to meet these standards, customers may be entitled to a repair, replacement, or refund subject to the conditions below.

2. 7-Day Cooling-Off Period (Online and Distance Sales)

If you purchase products from Clayton Kitchen Supplies online, via phone, or through any distance-selling method, you have the right to cancel your purchase within 7 days after receiving the goods, in accordance with Section 44 of the CPA.

Conditions for the cooling-off return:

• The item must be unused and in its original condition

• The item must be returned with all packaging, manuals, and accessories

• Customers are responsible for return shipping costs

• A reasonable handling or restocking fee may apply

Refunds will be processed once the returned goods have been received and inspected.

3. 6-Month Implied Warranty (CPA Section 56)

All products purchased from Clayton Kitchen Supplies carry a six (6) month implied warranty under the Consumer Protection Act.

If a product becomes defective, unsafe, or fails to perform as expected within 6 months, customers may return the product for one of the following remedies:

• Repair

• Replacement

• Full refund

The choice of remedy belongs to the customer, as provided under the CPA.

This warranty does not apply if the defect is caused by:

• Misuse or abuse of the product

• Improper installation or maintenance

• Normal wear and tear

• Accidental damage

• Commercial use of products intended for domestic use

4. Returns for Incorrect, Damaged, or Defective Items

If you receive a product that is:

• Damaged during delivery

• Defective

• Incorrect or not what you ordered

Please notify us within 48 hours of delivery.

You may be asked to provide:

• Your order number

• Photographs of the item and packaging

• A brief description of the issue

Clayton Kitchen Supplies will arrange for:

• Collection of the item (where applicable)

• A replacement, repair, or full refund

Customers will not be charged for return shipping in these cases.

5. Change-of-Mind Returns (In-Store Purchases)

For purchases made in-store, Clayton Kitchen Supplies may accept returns for a change of mind within 14 days, subject to the following conditions:

• The item must be unused and in its original packaging

• The item must be in resalable condition

• A valid proof of purchase must be provided

Change-of-mind returns may be offered as:

• Store credit

• Exchange for another item

Refunds for change-of-mind purchases are issued at the discretion of Clayton Kitchen Supplies, unless required by law.

6. Non-Returnable Items

The following items may not be returned unless defective:

• Products that have been used or damaged after delivery

• Custom or special-order items

• Clearance or final sale items

• Items with missing packaging or accessories

• Gift cards or vouchers

This does not affect your rights under the CPA for defective goods.

7. Return Procedure

To initiate a return, please follow these steps:

1. Contact our customer support team at support@claytonkitchensupplies.com

2. Provide your order number and reason for the return

3. Our team will provide return instructions

4. Securely package the item and send it back as instructed

Unauthorized returns may not be accepted.

8. Refund Processing

Once returned goods have been received and inspected, refunds will be processed within 7–10 business days.

Refunds will be issued via the original payment method, unless otherwise agreed.

Depending on your bank or payment provider, funds may take additional time to reflect in your account.

9. Exchanges

Customers may request an exchange for the same or similar product, subject to stock availability.

If the replacement item has a higher value, customers may be required to pay the difference.

10. Shipping Costs

• Return shipping costs are the customer's responsibility for change-of-mind returns.

• Clayton Kitchen Supplies will cover shipping costs for defective, damaged, or incorrect products.

11. Proof of Purchase

All returns, refunds, and warranty claims require valid proof of purchase, such as:

• Receipt

• Order confirmation

• Invoice

12. Contact Information

For questions regarding returns, refunds, or warranty claims, please contact:

Clayton Kitchen Supplies
Email: sales@claytonkitchensupplies.co.za
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM

Clayton Kitchen Supplies reserves the right to update or modify this policy in accordance with applicable South African consumer protection laws.

If you want, I can also create the other policies South African online stores usually need, such as:

• Shipping & Delivery Policy (SA compliant)

• Privacy Policy (POPIA compliant)

• Terms & Conditions for eCommerce stores

• Warranty Policy for kitchen appliances

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